PRIVACY POLICY
Privacy Policy for Pediatric Center of Round Rock
Effective Date: October 23, 2024
Pediatric Center of Round Rock
7700 Cat Hollow Dr, Suite 104, Round Rock TX 78681
Phone: (512) 733-5437
At Pediatric Center of Round Rock, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect information gathered through our services, including any personal data related to pediatric patients and their guarantors.
Information We Collect
- Patient Information: We collect personal information such as the patient’s name, date of birth, medical history, and health-related data. This information is used exclusively to provide appropriate medical care and make decisions regarding the health and wellness of your child.
- Guarantor Information: We collect contact details, including cell phone numbers, from the legal guardians or guarantors of our patients. This information is primarily used to:
- Send appointment reminders.
- Notify you of wellness checks, flu shots, and other vaccination reminders.
- Provide information related to any outstanding balances with the office.
How We Use Your Information
The information we collect is used solely for the purpose of:
- Providing medical services to pediatric patients.
- Communicating with guarantors regarding healthcare services and appointments.
- Ensuring accurate billing and payment processing.
We do not share your information with any third-party organizations or individuals, unless required by law (e.g., in response to a court order or subpoena, or to comply with applicable laws such as public health reporting requirements).
Appointment Reminders and Communications
We may use the cell phone numbers provided to send text messages or make phone calls regarding:
- Upcoming appointments.
- Vaccination schedules, including flu shots and other immunizations.
- Wellness checks.
- Account balance notifications.
You may opt out of receiving appointment reminders or balance notifications at any time by contacting our office at (972) 546-5660 or informing a member of our staff during your visit.
Data Security
Pediatric Center of Round Rock takes your privacy seriously and employs reasonable security measures to protect your personal data. We use administrative, technical, and physical safeguards to ensure that the information we collect is secure from unauthorized access, disclosure, alteration, or destruction.
Your Rights
As a guarantor or patient representative, you have the right to:
- Access the personal data we collect and maintain.
- Request correction of inaccurate or incomplete information.
- Request restrictions on certain uses and disclosures of your information.
- Withdraw your consent to receive text message communications for reminders or balances.
To exercise any of these rights, please contact us at (512) 733-5437 or visit our office at 7700 Cat Hollow Dr, Suite 104, Round Rock, TX 78681.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational considerations. Any changes will be posted on our website and will become effective upon posting.
Contact Information
If you have any questions about this Privacy Policy or the use of your personal information, please contact us at:
Pediatric Center of Round Rock
7700 Cat Hollow Dr Suite 104
Round Rock, TX 78681
Phone: (512) 733-5437
By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
TEXT MESSAGE POLICY
Purpose:
Pediatric Center of Round Rock utilizes text messaging to remind patients about upcoming appointments, their financial obligations, future required wellness visits, and for customer care.
Consent:
As part of the new patient paperwork, all patients will receive an option to Opt-In or Opt-Out of receiving messages. Text messages will not include Protected Health Information (PHI) unless explicitly authorized by the patient, ensuring HIPAA compliance. After patients agree to receive the message, the first message will include the following text:
You agreed to receive text messages from Pediatric Center of Round Rock. Your consent to receive messages is voluntary and not a condition for service. Standard Message and Data Rates may apply. The number of messages you will receive messages per month will depend on the number and nature of your visits to Pediatric Center of Round Rock. Reply STOP to opt out. Reply HELP for help. Please visit our website for our privacy policy at https://www.nurturekidspediatrics.com/.
Keywords for Messaging:
- Opt-In Keyword: START or similar keyword
- Opt-In Confirmation Message:
Pediatric Center of Round Rock: Thanks for subscribing to appointment reminders, wellness updates, and more. Reply HELP for help. Message frequency may vary. Msg & data rates may apply. Consent is not a condition for receiving care. Reply STOP to opt out. - Opt-Out Keyword: STOP or similar keyword
- Opt-Out Confirmation Message:
Pediatric Center of Round Rock: You are unsubscribed and will receive no further messages. For assistance, contact us at https://www.nurturekidspediatrics.com/ +1 512-733-5437. - Help Keyword: HELP or similar keyword
- Help Confirmation Message:
Pediatric Center of Round Rock: For questions or help, please visit https://www.nurturekidspediatrics.co, or call +1 512-733-5437.
Additional Notes:
Text messaging should not be used for emergencies. Patients should call the clinic directly or dial 911 for urgent concerns.
Patients must notify the clinic of any changes to their phone number to continue receiving messages.
